Meet the New Breed of Contact Center Software
 

Welcome to the era of Proactive Customer Service

Transition to a customer-centric model ›

Transition to a Customer-centric model

Customer Engagement Hub is a cross channel platform for building personalized engagements with your customers across their lifecycle. It allows you to proactively nurture them throughout their journey across your business thereby giving you a comprehensive view of customer relationship economics.

 

customer call center software

customer call center software

Know Your Customer

Understand the preferences and interest of your customer before they interact with your business.

Personalized Engagement

Create a personalized engagement strategy delivered at the right time to the right person.

Omnichannel Solution

Map the behaviour of the customer across channels and orchestrate communications customized to their lifecycle stage.

Proactive Engagements

Service your customers like never before, know their problems before they reach out to you

Business Integration

Attain an integrated view of your marketing, sales, and support platforms

Interaction Management

Transition interaction management KPIs to metrics that measure servicing the customer across their lifecycle

 

Easy-To-Use Configurator

Leverage reporting and analytics to allow the platform intelligence to suggest the next best action

 

Multiple Pre-Built Designs

Nurtures the customer from the first touch point when a customer becomes a lead, to servicing them with after-sales support.