Ameyo team, on Mon, Dec 30, 2013
Well, its that time of the year again. The northern hemisphere is experiencing winter and in the midst of this cold weather, we are celebrating one of the joyous festivals. Merry Christmas cheers to you all!
Businesses provide phone input options to callers so that inquiries can be streamlined and lead callers to the right automated solution or a human agent. Banks, financial services, education institutes, e-commerce websites, and healthcare services are among the few verticals that use an IVR (Interactive Voice Response System) extensively. As IVR is quick, it easily siloes customer calls based on their needs. For contact centers this is a boon as it saves agents time and lets them focus on complex issues instead.
Ameyo team, on Wed, Dec 18, 2013
There is a shift in the marketing and advertising world. It is no longer about spending big bucks to tell consumers about the greatness of a product over its competitors. Consumers know that most advertisements are grandly exaggerated and some are even outright lies. As the users of a product, they prefer to test all competitors before deciding which company to put their trust in. This is exactly the lesson for all marketers: consumer loyalty cannot be bought; it is earned by serving them a great product and providing an experience.
This week when the news of Nelson Mandela's passing was announced, the whole world mourned. Since the 1940s till the present day, he championed for racial equality and human rights. Everyone knows the struggles Mandela went through to achieve equality in South Africa. His life is testament to the triumph of the human spirit to overcome all odds and lead change. Mandela, you will be missed.
Is it easy to retain customers? Or is it easier to chase new customers? As an enterprise, what do you focus on? Do you spend money on advertising to increase customers, or do you focus on promoting and cross-selling to existing customers?
Ameyo team, on Mon, Dec 9, 2013
It is the holiday season once again and as shoppers line up outside stores, or boost web traffic to your site, what will you as an enterprise focus on? Will you focus on ensuring enough stock? Will you ensure that all your staff is available on the floor or behind the phones at all times? Or will you go on with business as usual?
Online chatting became famous more than a decade ago and has only gained more popularity over the years. It is easy, quick, and allows users to send pictures, videos, and documents while chatting. The capability to do all this through a single window has been a boon to people who are always on the move and need quick communication channels. It is only worth mentioning that chat is now an integral part of an enhanced customer experience for any enterprise.
Ameyo team, on Mon, Dec 2, 2013
Customer satisfaction is such an important metric that it can make or break a company. Companies that service the customers needs to the fullest, are rewarded well. Those that fail to elicit any reaction apart from dissatisfaction or disgust are doomed to fail. So how does an enterprise ensure that they satisfy their clients all the time? By making customers their sales guys!