Ameyo Callversations

Is Self-Service an Alternative to Live Call Center Agent support?

Investing in self-service options is crucial for every company today in order to reap the benefits of better customer satisfaction and increased revenue.  It is a platform where customers resolve their own problems, which means they don’t need to contact the customer service team of the company, thereby reducing ticket volumes. It is a cost-effective and reliable solution which is aimed at enabling a smooth buying experience and answering all the customer questions as quickly as possible.

Topics: Customer Service Call Center Software

Ameyo Selected Amongst Top 50 Indian Software Products by InTech50

Gurgaon, India, 27 April 2015: Contact Center software provider and Customer Engagement solutions expert Ameyo was recognized amongst the top Indian technology product companies at InTech50. InTech50 is a joint initiative by iSPIRIT and Terrene Global Leadership Network that recognizes the most promising software products by India’s entrepreneurs to showcase the pioneering and inspirational concepts of their elected products.

Topics: Newsroom

Pepperfry Chooses Ameyo to Supply Seamless Customer Experience

Gurgaon, April 23, 2015: Contact center technology and customer experience experts, Ameyo (www.ameyo.com) is excited to announce its continued dominance with the addition of Pepperfry, India’s No.1 online furniture, home and living marketplace, to the list of notable e-commerce clients; Flipkart, Jabong, Myntra, healthkart, etc. Pepperfry offers customers a wide selection of amazingly priced furniture and home merchandize, and provides small and medium businesses an ideal platform to sell their merchandize to millions of discerning customers.

Topics: Newsroom

6 Ways Call Recordings help Coach Call Center Agents

Call recordings or voice recordings can surely play a crucial role in coaching and training call center agents. It can drastically improve their performance and levels of customer service, thus augmenting overall efficiency and profitability of the contact center.

Topics: Call Center Agents Call Center Software

Voice Broadcasting for Insurance Companies

Over the years, insurance brokers have continued to play an important role in the marketing, selling and servicing of insurance products by offering choices and advice to customers. A broker helps the customer in identifying individual or business risks, and helps them decide what to insure. Brokers have a complete understanding and knowledge of the costs, terms and conditions, benefits, and exclusions of a wide range of competing insurance policies, thereby helping the consumers in finding the most appropriate insurance cover which meet their requirements.

Topics: Customer Service Call Center Software

AutoPortal.com Chooses Ameyo to Pioneer the Automotive Portal Industry

Gurgaon, April 15, 2015: Contact center solution provider and customer interactions expert, Ameyo (www.ameyo.com) is pleased to announce that AutoPortal, a rich automotive platform has selected Ameyo to serve their customers better while empowering their workforce to effectively support customers throughout their journey.

Topics: Newsroom

8 Ways to Reduce Cost-per-Call in a Contact Center

Contact center's managers and executives face a real challenge when it comes to reducing the cost-per-call and that too without compromising on the levels of service quality and customer experience. To make the most of every call and to operate the call center at a reasonable cost requires a balance between efficiency and effectiveness in their day-to-day operations, resources, staffing and customer service quality.

Topics: Call Center Software

Delhivery Selects Ameyo to Drive Customer Engagement Across the Nation

Gurgaon, April 8, 2015: Contact center technology provider and integrations expert, Ameyo (www.ameyo.com) is pleased to announce that Delhivery, a logistics service and supply chain provider has chosen Ameyo to power their growing customer service demands with its sophisticated features and functionality.

Topics: Newsroom

Importance of Personalizing Ecommerce Customer Experience

The demands of customers have been increasing day by day and today they even want their shopping experience to be personalized and customized to their preferences. Today’s customers won’t mind giving their personal information if businesses can help them enjoy a personalized shopping experience. In fact about 73% of customers are ready to do business with companies that use their personal information in order to make their shopping experiences more relevant.

Topics: Customer Service

Mango Routes, a travel service enterprise deploys Ameyo to streamline their customer interaction processes

Topics: Newsroom