Ameyo Callversations

How Insurance Companies can Benefit from IVR Software

Insurance companies need to change the public’s opinion and take control of their own complex operating environments. Insurance companies should inculcate a culture that demonstrates a commitment to clients by consistently delivering outstanding customer experience while eliminating complexity and dissatisfaction - a major turn-off for customers. The winners in this industry are companies that institute customer-centric solutions, like voice-based and web-based self-service portals that prioritize customer needs. Companies should focus on self-service IVR software - a proven technology that brought down operational costs and leveled up agent productivity and customer satisfaction.

Topics: IVR Industry Challenges

How Proactive Customer Service Mints Money for Banks

Proactive Customer Service is essentially the practice of reaching out to customers in order to address their problems before they reach out to you. Due to ongoing shift in customer demographics and behavior of Gen-Xers who mostly rely on email, social media and text messages, proactive care can increase brand loyalty and advocacy as well as reduce call center inbound call volume.

Topics: Customer Service Industry Challenges

Ameyo implements the First of its Kind Contact Center for Visually Impaired Workforce

Gurgaon, June 24, 2015: Contact center technology provider and customer experience expert, Ameyo (www.ameyo.com) is pleased to announce the first of its kind contact center implementation for the visually impaired workforce of Vindhya E-Infomedia Private Limited, an IT and ITES provider based in Bangalore, India.

Topics: Newsroom

What are the Root Causes of Bad Customer Service?

Customers are the crux for any Organization. Understanding the significance of good customer service is essential for a healthy business in creating new customers and retaining the old ones. Good customer service involves budding bonds with customers, ultimately leading to long term relationships. It creates advantages for both customers and the business alike. The Customer gets benefited because the business is providing a service that meets their needs and the business gets benefited because satisfied customers are likely to be repeat customers.

Topics: Customer Service

10 Questions to Ask When Evaluating your Call Center Software

 

Selecting the right call center software is serious business, because the quality of service you offer to your customers highly depends on the technology you have. And since the market is packed with customer contact system software providers of various types - on-premise, cloud, hosted and browser-based technologies, it can be a herculean task to sift through the options and find the right solution that fits your needs.

Topics: Call Center Software

Quick Tips: How Not to Annoy your Customers with a Predictive Dialer

We all know that predictive dialing can enhance an agent’s productivity by 150% to 400%. But there is a hesitation in certain pockets of the industry to use this technology because a predictive dialer brings in high call drops, meaning the customers pick up the call but the system does not have any free agent to connect the call. This results in call drop which makes the customer furious .......!!!  You would not want to call the customer the same day as you might hear “DO NOT CALL ME” or “TAKE ME OUT OF YOUR LIST”.  Effectively this means you lost a sale just because your technology which should have helped you make the sale did the opposite by annoying your customer.  

Topics: Predictive Dialer Customer Service

Top Contact Center Technology Trends of 2015

As customer expectations continue to rise, organizations need to focus on quality customer service and leverage it as a competitive advantage to increase customer engagement and increase sales. But to keep pace with their expectations, contact centers must implement continuous improvements and innovations critical to customer satisfaction and business performance.

Topics: Call Center Software

Savaari Car Rentals Chooses Ameyo to Spearhead Customer Journey

Gurgaon, June 15, 2015: Ameyo (www.ameyo.com), a leading provider of customer experience and contact center technology, today announced that Savaari Car Rentals, a leading online cab booking aggregator in India has chosen Ameyo Customer Engagement Hub to streamline customer and driver interactions and ensure a cohesive customer experience.

Topics: Newsroom

Contact Center Technologies - Go Digital or Die

 

Contact centers have gone through an irreversible evolution over the last decade. Businesses have embraced the concept of omnichannel contact center so that they can connect with customers on their terms. And digital channel - in the form of email, web chat, social media, and self-service channels continues its burgeoning growth as a popular customer engagement model.

Topics: Call Center Software Omnichannel contact center

Quick Tips: How to Reduce Call Abandonment Rates

 

It should come as no surprise that call abandonment rates is on the rise, as call centers are being asked to do more with less, while facing increasing call volumes. At one of my free consulting sessions with a contact center manager, he asked me what can be a solution to reduce abandoned calls - a situation where there are multiple calls waiting to be answered by agents in the queue,  the customers gets impatient and drops off. A high call abandonment rate is a sure sign of customer frustration. This can be a serious turn off for your customers and digs holes into the SLA of your contact center.

Topics: Customer Service Call Center Software

Top Call Center KPIs to Monitor and Watch for Success

A call center manages numerous calls each day and at the same time puts a lot of effort to maintain a high standard of customer service. To determine the success of call center operations and to perform all the activities effectively, it becomes imperative for call center supervisors or managers to analyze and assess key performance indicators (KPIs). However, it is often not clear which metrics to measure in order to improve the day-to-day operations and increase overall profitability while providing quality customer service.

Topics: Call Center Management Quality Monitoring

TaxiForSure Expands its Customer Support Operations with Ameyo Contact Center Technology

Gurgaon, June 10 , 2015: Contact center technology and services provider, Ameyo is pleased to announce that TaxiForSure, Leading Car Rental and Taxi Aggregator has once again chosen Ameyo to power their growing customer service demands with its sophisticated features and functionality. Recently Ameyo has helped  to expand its services by extending its facility from a 250 agent licenses to 450 agent licenses within a week.

Topics: Newsroom

How do Great Call Center Managers Create Happy Working Environment

A sound and healthy working environment is something that each one of us demands today. It is beneficial as well as it enhances employees’ well-being, satisfaction and performance. Environment at Call Centers is extremely stressful therefore it is necessary to maintain a benchmark for employee engagement. Happy and engaged employees don't just create happy and satisfied customers, rather they help in delivering exceptional customer engagement. Studies show that only 25% of companies feel that their customers are extremely engaged with their brand. So, what do great Call Center managers do every day to keep the existing customers happy and gain new customers?

Topics: Call Center Management

Call Center Optimization Guide to Power Up your Customer Engagements [Free Ebook]

Call Centers are intensely customer-focused and committed to delivering a high level of service and operational efficiencies. All call centers regardless of size have the same basic goal of driving customer satisfaction, grow revenues and control costs. However, there are several challenges that might arise while their journey towards delivering exceptional customer experiences.

Topics: Customer Service

5 Questions You Must Ask Call Center Agent Applicants

Customer service in the digital era is more than having patience and a ready smile- even though it is critical to have them both. Working in a call center demands a lot of talents, mostly which are not limited to customer service requiring managers to ask the right questions before hiring applicants. Call center managers should realise that agents are a contact center’s most vital resource, and it is paramount that they take their time in hiring the right people before cramming them into cubicles.

Topics: Call Center Agents

Eco Rent a Car selects Ameyo to Streamline its Reservation Process

Gurgaon, June 03, 2015: Contact center technology provider and Customer Interaction Management platform expert , Ameyo (www.ameyo.com) has announced today that India’s leading luxury car rental providers, Eco India Mobility and Hospitality (popularly known as ‘Eco Rent a Car’) has successfully implemented Ameyo Customer Engagement Hub to power their Inbound and Outbound car rental reservation processes.

Topics: Newsroom