Ameyo Callversations

Why Customer Interaction Management Software can Benefit E-Commerce Manifold

Worldwide retail e-commerce sales will reach $1.915 trillion by the end of 2016.

Yes, you read that correctly, and the figure is likely to more than double itself by 2020 – when it is touted to top $4 trillion, according to eMarketer.

The new-age predicament in e-commerce is less around gaining news customers and more to do with the management of interactions at various stages of buyer’s journey and multiple mediums of interactions.

Topics: Industry Challenges customer experience

How Customer Retention Strategies can Increase your Brand Loyalty [Infographic]

So what can be the topmost priority for a business?

Is it a lead, your sales reps are running after or current customers, your reps might be avoiding to chase new leads?

When we talk about profits, the first thing that hits our mind is the more number of prospects in our pipeline. You might be an expert in acquiring leads but with time it is very much necessary to nurture bond with customers. Fetching new leads is the best way to boost your market share but delighting your existing customers will not only help you build loyal customers but in turn provide you brand advocates.

Topics: customer experience

Foolproof Customer Engagement Strategies for 2017

Customer Engagement provides crucial information to the management that influences important business decisions such as pricing and marketing strategies.Customer engagement is vital to the business’success as every business thrives on customer satisfaction. Businesses that succeed in exceeding customer’s expectations sustain longer in the market.

Topics: Customer Service customer experience

Simplicity: How to Avoid Customer Confusion in Omnichannel Customer Experience

KISS: Keep it simple and stupid. Simple and time saving customer experiences sounds like a no-brainer, doesn’t it? However; how does the reality look like? Seriously; no company does design and implement complex and confusing processes on purpose. Reality shows that lots of websites, dialogues on an IVR, forms, E-Mail responses are eating up the customer's time. Even simple requests cannot be processed and leave customers in confusion. Customer experiences aren't simple at all.

Topics: Customer Service customer experience