Ameyo Callversations

Asia Vows to CX Memories, a monumental shift in Customer Service

After garnering great reviews with CX Memories in India, this month we took the idea to Malaysia in the recently concluded Contact Centers Asia 2017 conference. To put it in minimum words, monumental shifts have happened in terms of customer experience in Malaysia and the APAC region at large.

Topics: Customer Service customer experience

6 Benefits that make a Compelling Case for Cloud Based Call Center Software

Cloud based call center software has seen a dramatic increase in demand and growth over the past few years. Earlier, most enterprises used to install on-premise call center applications in order to provide customer support.

With the help of cloud computing, organizations can now host their contact centers at a third-party data center, in a remote place, and without the need for any on-premise hardware infrastructure.

Topics: Cloud Technology Call Center Software customer experience

How to Carve the Best CX Memories under Mounting Expectations in APAC

In a region where customers prefer a ‘mobile-first’ company, creating great customer experiences is quite a daunting task.

Yes, we are talking about the Asia-Pacific region where smartphone adoption overtook computer adoption for the first time in 2014. At present, brands are struggling with the complexities of creating a CX-friendly culture in APAC.

Topics: Customer Service customer experience

How to Create Wow Customer Experience with an Effective Quality Monitoring Solution

Customer service is the backbone of every organization. It helps businesses to improve their brand and consumer relations. It does not matter how much interaction an organization has with its customer base, customer experience determines the level of success it has. Since revenue is often tied to quality and customer service, it is in the best interest of businesses to incorporate quality monitoring solutions to improve their customer service.

Topics: Call Center Management customer experience

How to foster Customer Engagement in a Hyper Connected World

What makes any business tick?

Some may argue that the role of ideation and strategies contributes to businesses more than anything else. However, the fact is that customer engagement matters the most, if any business hopes to be in the game for the longer run.

Superior customer experience can only be attained through better customer engagement tactics. Even the best businesses can cease to exist without proper customer engagement. However, with the changing dynamics in customer communication, brands have started to be smarter in utilising technology to evolve engagement strategies.

Topics: customer experience Mobile

3 Great Ways WebRTC can benefit IT Infrastructure

A lot of buzz has been witnessed these days around WebRTC and its relevance in contact centers. However, only a handful knows how WebRTC can actually help contact centers.

In concise words, Web RTC or Web Real Time Communication gives the ability to your contact center agents to communicate via voice and video with your customers via a browser. Web browsers like Chrome and Mozilla already support WebRTC, while Microsoft edge and Mac Safari should be able to support it in the near future.

Topics: Call Center Agents Call Center Software customer experience

CX Memories is the Cornerstone for Awe-Inspiring Customer Service

Ask yourself this question - has your brand made genuine and relentless efforts to create Customer Experience (CX) memories?

If the answer is not a clear ‘yes’, you can be dead sure that your business is not providing awe-inspiring customer service, that results in deep admiration.

To understand what we mean by CX memories, go through this blog - How to Create Awesome CX Memories with Delightful Experiences that we had written sometime back.

Topics: Customer Service customer experience

Top 5 Customer Experience Trends that will Rule the Roost in 2017

The term customer experience has lost its essence with industries focusing more towards profits. We all are aware of the fact that number of interactions with the customer facing department has tremendously increased due to lags in the services. This has become a traumatising situation for the customers as they are the one who ultimately have to bear the consequences.

Topics: customer experience

How to Create Awesome CX Memories with Delightful Experiences

Customer Service is dead. Long live Customer Experience!

On an average, people interact more with businesses as compared to their friends, these days.

That’s it - right there! Yes, businesses now have the opportunity to get closer than ever to their customers, to become their friends, or at least much more than customer service agents.

This is where creating true customer experience (CX) memories come in to the frame, memories in the form of awe-inspiring experiences for customers to remember, and ultimately resulting in deep admiration for any brand.

Topics: Customer Service customer experience

Why Customer Interaction Management Software can Benefit E-Commerce Manifold

Worldwide retail e-commerce sales will reach $1.915 trillion by the end of 2016.

Yes, you read that correctly, and the figure is likely to more than double itself by 2020 – when it is touted to top $4 trillion, according to eMarketer.

The new-age predicament in e-commerce is less around gaining news customers and more to do with the management of interactions at various stages of buyer’s journey and multiple mediums of interactions.

Topics: Industry Challenges customer experience