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CX Memories is the Cornerstone for Awe-Inspiring Customer Service

Ask yourself this question - has your brand made genuine and relentless efforts to create Customer Experience (CX) memories?

If the answer is not a clear ‘yes’, you can be dead sure that your business is not providing awe-inspiring customer service, that results in deep admiration.

To understand what we mean by CX memories, go through this blog - How to Create Awesome CX Memories with Delightful Experiences that we had written sometime back.

Topics: Customer Service customer experience

How to Create Awesome CX Memories with Delightful Experiences

Customer Service is dead. Long live Customer Experience!

On an average, people interact more with businesses as compared to their friends, these days.

That’s it - right there! Yes, businesses now have the opportunity to get closer than ever to their customers, to become their friends, or at least much more than customer service agents.

This is where creating true customer experience (CX) memories come in to the frame, memories in the form of awe-inspiring experiences for customers to remember, and ultimately resulting in deep admiration for any brand.

Topics: Customer Service customer experience

Foolproof Customer Engagement Strategies for 2017

Customer Engagement provides crucial information to the management that influences important business decisions such as pricing and marketing strategies.Customer engagement is vital to the business’success as every business thrives on customer satisfaction. Businesses that succeed in exceeding customer’s expectations sustain longer in the market.

Topics: Customer Service customer experience

Simplicity: How to Avoid Customer Confusion in Omnichannel Customer Experience

KISS: Keep it simple and stupid. Simple and time saving customer experiences sounds like a no-brainer, doesn’t it? However; how does the reality look like? Seriously; no company does design and implement complex and confusing processes on purpose. Reality shows that lots of websites, dialogues on an IVR, forms, E-Mail responses are eating up the customer's time. Even simple requests cannot be processed and leave customers in confusion. Customer experiences aren't simple at all.

Topics: Customer Service customer experience

Why Emotional Quotient Trumps IQ in Customer Engagement

“There is within the human heart a quality of intelligence which has been known to surpass that attributed to the human mind.” -  Aberjhani

No, this is not a blog that is meant to cope up with an emotional heartbreak. However, today we are going to make a sincere attempt to simplify why emotional quotient can’t be discounted, in an attempt to drive superior customer engagement in present times.

Topics: Customer Service customer experience

4 Tools Everyone In The Customer Experience Industry Should Be Using


In the recent times, organizations have truly realized the importance of providing exemplary customer experience to shape their brand’s image. Customer experience has gained a bombarding attention and the reason is obvious. As organizations are looking to conquer the competition, it is  more than necessary for them to put customer at the center. Thus to improve the overall customer experience, it is quite important to optimize your business process and functions as per customers.

Topics: Customer Service customer experience

Stroll Down Memory Lane - The History of Customer Service

Do you remember your parents or grandparents fretting over the fact that a product they recently purchased isn’t working fine and they have no idea how to go about the replacement process? The only logical way out use to be, to redirect the product back to the seller, which meant long travel itineraries, waiting for days to hear back from him and then going all the way back to recollect.

I remember how tiring customer service process use to be.

Topics: Customer Service IVR customer experience

9 Things that are Required to Please Your Customers

Any business success is definitely dependent on customers. Thus it is just fair and a must, that you do what it takes to ensure that you please your customers. You should never take customers for granted.

Topics: Customer Service customer experience

Most Promising Omnichannel Customer Engagement Strategies and Trends [Infographic]

The modern day setup of customer services is more dynamic than what it was back in the 80’s. Your customers are more digitally aware and have immense presence over the world wide wide. They have a flair for social connections and keep up pretty well with latest emerging trends. Now, if they have such want to be connected globally, you as their service provider, cannot really take digitization for granted. Can you?

Topics: Customer Service customer experience

3 Top Reasons Live Chat Makes Your Contact Center More Resourceful

The new age customer has a very short attention span, and even lesser patience.

Now, that shouldn’t come as a surprise to you under present conditions, where the world is dictated by breakneck internet speeds and swelling mobile data usage. However, if your business still relies only on conventional mediums of interaction with customers, I must tell you that it might cease to exist.

This is exactly the reason why all contact centers need Live Chat.

Topics: Customer Service Call Center Software customer experience