Ameyo Callversations

5 Factors to Consider in Assessing your Inbound Call Center Software

 

Is your inbound call center relying heavily on your software solution? Have you encountered instances where your software failed and caused inconveniences to your business operation?

If you’ve answered yes, then it’s time to evaluate your current software’s capabilities and maybe consider making an upgrade too.

Topics: Guest Post Call Center Software

Adapting in the Social Media World: 4 Ways to Deliver the Best Customer Experience

 

The world is always changing and those who don’t change with it end up getting left behind. So is the scene with today’s markets. The internet has revolutionized how businesses work with thousands of websites tailored for delivering the best experience to customers popping up. While the newer businesses have it easy because they have to start from scratch, existing companies have to drastically alter their business plan to make sure they retain their competitive edge.

Topics: Customer Service Guest Post

Tips for a Stronger Customer Engagement in the Digital Age

 

Make a customer, not a sale,” said Katherine Barchetti. Barchetti’s featured customer satisfaction quote makes sense in the overall perception of having a successful business. Companies that apply customer-centric approaches yield higher sales(63%). In order to have satisfied customers, engaging with them will get you a long way. But, what are the most effective customer engagement methods that guarantee real results? How do we maximize digital means to get more clients?

Topics: Customer Service Guest Post

6 Tips to Improve the Productivity of Your Call Center Agents

We all are aware of the fact that contact center services have a huge part to play when it comes to improving an organization's productivity and efficiency. And in order to drive the productivity improvements we do need to pay attention towards the call center agents and how consistently we could achieve the best out of them.

Topics: Guest Post Call Center Agents

Rebranding 101: Lessons to Learn from Clear Channel’s New Name

Topics: Guest Post