Ameyo CHAT

     

    Ameyo Chat

    Streamline Customer Experience with Ameyo Chat

    Businesses need to provide optimal customer service across all channels simultaneously to sustain in this competitive era. Live Chat has emerged as a successful tool for a company that thrives on providing excellent customer experience. Ameyo Chat can be used to cross­-sell or up-sell while minimizing operational costs.

    Ameyo's chat capabilities enable real-­time interaction between agents and customers. The customer can request for a chat session and the agents can automatically retrieve information from a knowledge base to quickly respond to customer inquiries. Agents can have multiple chat sessions simultaneously, thus minimizing their idle time.

    Key Capabilities

    • Customer can request chat sessions from a website
    • Integrated with agent workbench to provide a unified interaction interface
    • Ability to configure custom routing policies for chat requests
    • Supported routing policies—FIFO, LWA (Longest wait), etc.
    • Agents can have multiple concurrent chat sessions
    • Re­-routing a chat session to another chat queue
    • Chat logging
    • Can be integrated with standard chat clients, XMPP ­based customer interface or agent interface 
    • Ability to implement single queue multi­channel routing