Ameyo PACE or Pro Active Connect Enhancer is a breakthrough innovation in outbound dialing solutions. It is a software module that works in conjunction with the Predictive Dialer and helps businesses to enhance the end results by adding intelligence to the overall process of outbound dialing. PACE helps define a contact strategy to dial based on past transaction history and profile of customers and achieve more positive connects as well as reduced nuisance of unanswered calls.
Configuring certain situational rules to the application and then letting it work on the entire dialing lists ensures that the dialing is intelligent and targeted rather than random and mechanical.
The system is intelligent enough to determine what is the best time and medium to contact the customer.