Voice Logger is an important tool for recording interactions between contact center agents, supervisors, and managers on one hand and prospects, leads, or customers on the other. A voice logger is an integral part of any communication system since it enables you to eliminate potential threats to the credibility of your brand and your values by identifying and rectifying loopholes such as false claims by the customer or inefficient customer handling by the agent.
Ameyo’s comprehensive voice logging solution is ideal for any business that demands next-gen functionality and customizability. Our flexible solution records all calls (as configured) to be scanned later for useful quality and performance data, thereby ensuring better service quality and higher customer satisfaction.
Designed to work seamlessly with Predictive Dialer, IVR (Interactive Voice Response), and ACD (Automatic Call Distributor) solution, it is perfect for contact centers or enterprises that need an end-to -end solution, or just a standalone call recording solution that can be integrated with their current setup. AMEYO Voice Logger pre-compresses the voice logs to lower storage requirements, and also archives earmarked or old calls.