Contact Center Software

Contact Center or the customers' first touch point plays a powerful role in making or breaking enterprise-customer relationships. Customer loyalty and a company's brand image are directly related to the way the contact center serves its customers.

AMEYO's Contact Center Software with complete functionality for inbound, outbound and blended campaigns. The all-inclusive solutions for contact centers are ideal for different business processes such as customer support, telemarketing and sales, collections, technical support, marketing research and helpdesk.

AMEYO is a full-featured contact center software for inbound, outbound and blended campaigns. Based on a flexible technology platform, the innovative software perfectly caters to different Contact Centers irrespective of their size, nature of business processes or underlying technology. Built on SOA and MDA framework, Ameyo can be deployed as a premise-based or SaaS (Software as a service) model.

The all-in-one solution offers best-of-the-breed capabilities such as ACD, IVR, IP-PBX, Predictive Dialer, Voice Logger, Quality Monitoring, Reporting, CRM and CTI. The solution is designed with a view to offer need-based business packages for contact centers of all sizes. For large contact centers of over thousand of seats, Ameyo (Expert) offers holistic contact management. For international Contact Centers, the all-inclusive Ameyo (Professional) delivers superior customer interactions with multi-channel and multimodal contact, call blending and maintain business productivity and efficiency. For small contact centers or start ups, Ameyo (Standard) offers a structured growth path with complete extensibility at unbeatable price performance. For voice only call centers with 15-20 seats, Ameyo (Lite) offers the required capabilities at highly competitive prices.

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