INTRODUCING ALL NEW

AMEYO 4.0
An enhanced contact center platform to delight your customers

 

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Enhanced User Experience

 

  • Improved Call Transfer and Call Conference Management.
  • Simplified Call disposition and Hangup flow.
  • Refined notification alert system for missed calls and upcoming call-backs.
  • Rich and modern interaction based default CRM.
  • Quick view of Agent KPIs.


Upgraded Omni Channel
Capabilities

 

  • Integrated Ticketing System
  • Multi Channel Support - Phone, Chat, Email, Social
  • Ticket assignment workflows
  • Engage with customers on the channel of their preference


Advanced Monitoring

 

  • Interactive Supervisor Dashboard with Real-time operational metrics and performance KPIs
  • Live Monitoring Action widget with controls like Barge and Whisper for Agent Coaching
  • Better Agent Performance and Queue Performance Monitoring

Improved Workforce Management

- Cost-effective Scheduling
- Accurate Forecasting Schedule
Adherence Monitoring

Highly Customizable CRM

- Build your own custom pages
- Integrate with any data source
- Add custom workflows

Breakthrough Technology

- WebRTC ready - Easily make and receive calls from browser
- Asterisk 13.9, an upgrade from Asterisk 1.6

Call us today at +1.650.535.1010 or Email us at info@ameyo.com

We strive to provide Our Customers with Top Notch solution to make their Customer Experience Wonderful Download Brochure