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The CX Revolution with Ameyo



WHAT IS CX?

CX (Customer Experience) is a manifestation of interactions between an organization and customers across customer journey. It is a ground-breaking strategy to craft awe-inspiring customer experiences and thereby creating brand loyalty and increasing sales.

Customer experience solution
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Why CX?

Millennials have sky-high expectations.They can and will share bad customer experiences on social media, online forums and personal chats. People might forget your product but will always remember how your product made them feel. 

What are the Challenges?

Challenges Conquered by Contact center technology powered Customer Experience

Siloed Communications

Customer experience technology integrates all mediums of communication with the customer and gives you a single view of all interactions and thus, removes all the hassles associated with multichannel communication.

Customer Lifecycle

Traditional CRM models only service the interaction with the customer, whereas Customer experience software traces the entire customer lifecycle to provide a seamless and consistent experience for your reps..

Reactive Response

Rather than a reactive approach, Customer experience software enabled CX follows proactive response to customer troubles by incorporating IoT, to analyze and predict the pain points before they can occur

Non-employment of data

In an ideal situation, we would all want reps to be ready with answers to queries. Contact center technology utilizes data from marketing & sales, search history and tons of other valuable sources of customer information to provide a data-driven, problem-solving approach.

CX Revolution : Ideal scenario

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Agent sees what
the customer seesscenario
Customer experience solution

Agent knows the path the customer has takenStep 2
Customer experience solutions

Choose a ProductStep 3
Customer experience solutions