Different customers are assigned different levels of priority based on size, behaviour, business potential, etc. Prioritizing each segment of customer is paramount to business because it highly correlates with future business, customer retention, and brand loyalty. Businesses desire to treat every customer with the highest quality of service, but that is simply not scalable or economically feasible in the real world.
Ameyo offers intelligent routing capability that provides businesses the opportunity to make smarter decisions regarding which customers should be directed to what available resource to drive the best value from each interaction.
Ameyo Intelligent Routing allows businesses to drive customer experience and operational efficiency by assigning each customer to the most skilled and available agent best suited for the interaction.