Customers wish to be kept well informed, and are relatively ecstatic by proactive communications. Keeping the customer informed helps manage expectations and preserve customer satisfaction. But they want the information they receive to be timely and relevant to their interests.
Ameyo Proactive Outbound is equipped with capabilities that power multi-channel campaigns and proactive outbound communications across multiple channels (voice, SMS, social, and web). Ameyo dialer is the heart of proactive outbound communications, that offers outbound capabilities that ensures communications compliance with legal regulations and harbours loyal and long-term relationship with customers.
Ameyo enables you to deliver optimized campaigns across multiple channels orchestrating end-to-end customer communications to deliver the best results.
Predictive Dialer automates outbound calling procedure while managing multiple campaigns and leads. The predictive dialer is a smart communication device that can detect answering machines, SIT tones, and busy tones; eliminate dialing, redialing and response time, and forward only the live connected calls to the customer service agent. This helps minimize agent idle time and thus garner optimal efficiency from the business resources.
This mode automatically proposes the next call to dial based on campaign settings and provides the agent an opportunity to prep before placing the call. With preview dialer contact center agents are able to see the next call in the list, and is up to them when to make the call and is also allowed to skip to the next name on the list. This can be ideal for complex sales where a bit of research is required between calls to increase the chances of success.
In Ameyo Progressive mode, the numbers are dialed only when there is an agent available, eliminating the chances of throwing silent calls to customers. Progressive dialing is ideal for low-volume, high-value campaigns.
Ameyo Predictive Dialer features include voice recording, quality monitoring, reporting, CRM, multiple campaigns, and lead management.