Our customer-centric Workforce Management tool improves the performance and quality of the entire workforce, helping businesses to align their business processes around their operational and strategic goals. It is a comprehensive suite for all contact centers to automate workforce management resulting in better utilization of resources to deliver a great customer experience and driving down the cost by eliminating operational inefficiencies at the same time.
Ameyo provides the supervisors with tailored dashboards to have a clear view of their contact center KPIs leading to better workforce scheduling & forecasting in order to deliver highest level of customer service. Our quality management capabilities continuously evaluates the performance of agents and ensures service quality standards are adhered.
Ameyo Workforce Management is available both for cloud or on-premise deployment, depending on your business requirements. Through a web-based process, managers, supervisors or agents can have access to all the product features from any location.