Travel & hospitality customers expect exceptional customer experiences and personalized services during every stage of their journey. Its important for companies to provide uninterrupted facility to the customers and satisfy them by being there with them even in case of emergencies.
Todays knowledgeable customers are well-aware about the ongoing deals and offers running in the market and can easily switch to your competitor with just a click of a button.
Ameyo’s highly reliable and flexible customer engagement solution enables you to reach out to the customer anywhere, anytime and helps create a customer service culture that gives you an edge over others.
Omni-channel customer engagement facility to interact with the customers on their preferred channels.
Automation of outbound and inbound campaigns by using smart technological tools which includes predictive dialers, IVRs and Voice Blasters.
Easy integration with intelligent CRM systems to keep a track of all your customer information and maintaining all important customer records.
Intelligent routing system to ensure that the inbound queries are handled by the best possible resource based on the particular customer’s requirements.
Workforce optimization to measure and improve employee’s performance along with consistent monitoring facilities.