Ecommerce

Enhance Customer Experience Across Customer Journey

Ameyo for Ecommerce

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Ecommerce industry is one where delivery of exceptional customer service matters the most. They need to provide superior service levels across multiple channels and can’t afford to miss even a single customer call. Adapting the best practices of customer experience management to create everlasting customer experiences is something that every e-commerce company is looking to achieve.

Ameyo offers a flexible and cost-effective technology solution that supports the dynamic needs of your business and constantly innovate to meet the customer expectations and remain ahead of your competitors.It enables you to provide pro-active customer service by automating your service delivery processes and day-to-day operations.

Ameyo Offers

  • Omni-channel customer engagement facility to interact with the customers on their preferred channels.

  • Automation of outbound and inbound campaigns by using smart technological tools which includes predictive dialers, IVRs and Voice Blasters. 

  • Easy integration with intelligent CRM systems to keep a track of all your customer information and maintaining all important customer records.

  • Intelligent routing system to ensure that the inbound queries are handled by the best possible resource based on the particular customer’s requirements.  

  • Workforce optimization to measure and improve employee’s performance along with consistent monitoring facilities.