BPO and Outsourcing

Harbour Great Customer Experience with Technology

Ameyo for BPO and Outsourcing

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Cost-saving and revenue optimization have become the buzzwords in present times with most enterprises finding it profitable to outsource their peripheral functions. It makes business sense to let a dedicated and specialized firm handle these needs.

Outsourcing firms which take up these tasks are faced with cumbersome number of issues that accounts to proficiency and service quality;

  • Delivering superior service at only a fraction of the cost to sustain competitiveness and provide internal profitability. 
  • Workforce inefficiency- Seasonal peaks

Ameyo Offers

  • Lower costs while managing end-to-end agent productivity with no compromise on enhancing customer interaction experience across all channels.

  • An increase in interaction volumes while automating routine functions.

  • Deployment Flexibility, Scalability and delivering enhanced customer experience.

  • Integration with the CRM, ERP and Workflow solutions.

  • Multiple campaigns (inbound, outbound, multimedia), real-time supervision, reports, quality control, call-recording, remote access, predictive dialling and CTI integration.

  • Cent percent compliance with SLA adherence

  • Reduced agent turnover rates and maximization of agent productivity.