A revolution is underway in customer interaction management, being driven by new generations of consumers, new modes of communication, and consumer adoption of social media. To address these changes, companies need an end-to-end approach to managing their customer experience that helps them leverage the latest in best practices and enabling technologies alongside their existing resources. As more companies use excellence in customer service to differentiate their brand in the marketplace, there is a strong focus on the customer experience. Yet the gap between customers' service expectations and the ability of companies to fulfill them is currently widening.
Ameyo's technology solution helps you increase business agility and lower costs. Our highly flexible enterprise-wide communications architecture simplifies the deployment of voice technology and collaboration applications. Ameyo's approach to Unified Communications delivers significant cost savings and an evolutionary path that leverages existing and evolving voice systems.