As per research, a large percentage of calls for customer service are repetitive in nature, these routine calls can be self-serviced so that only the complex concerns could be directed to agents thereby saving on agent-time. Ameyo customer service solution ensures high quality service with minimal installation, maintenance and expansion costs.
Ameyo provides complete web-monitoring and reporting controls that help you manage your operations effectively. This ultimately helps to reduce training and hiring costs and gives flexibility in management of the workforce. Similarly from the business perspective, the need is for a solution which increases operational efficiencies while lowering costs and enables new customer acquisition. Optimized interaction time and improved quality of service is made possible by fetching relevant data on lead identity, disposition, agent, date, time.
Ameyo provides upselling and cross selling opportunities to agents by enhancing customer experience through intelligent routing capabilities; routing interactions to the agents with the right skills.
Ameyo enhances user experience by offering uniform call distribution adapting intelligently to changing call influx across all channels coupled with supervisor features- whisper, snoop, barge-in, and coaching - help agents to create high-quality interactions. By reducing agent workload through automated IVR and DTMF Inputs for self-serving agent-less interactions like account information retrieval, flight information, pricing, record updates , password and pin generation etc, Ameyo further enhances agent experience and service delivery.
Manage Inbound, Outbound, Blended, or Multichannel contact centers with a powerful IP-based all-in-one contact center technology that innovates business for maximized benefitsLearn More