• Customer service solutions

    Boost Contact Center Efficiency

    Reduce Service Costs and Improve Agent Engagement & Productivity
  • Customer support solution

    Exceptional Customer Service Solutions

    Deliver a Great Customer Experience and Improve Customer Loyalty & Profit

Ameyo customer experience management software designed for companies of all sizes that want to create meaningful, personal, and productive customer relationships. Our customer engagement solutions enable organizations to reduce time-to-market, and reduce customer service costs while increasing customer satisfaction.

CUSTOMER SERVICE SOLUTIONS

Drive Down Operational Costs

 

As per research, a large percentage of calls for customer service are repetitive in nature, these routine calls can be self-serviced so that only the complex concerns could be directed to agents thereby saving on agent-time. Ameyo customer care solutions ensure high quality services with minimal installation, maintenance and expansion costs.

Real-time Monitoring and Reporting

 

Ameyo provides complete web-monitoring and reporting controls that help you manage your operations effectively. This ultimately helps to reduce training and hiring costs and gives flexibility in management of the workforce. Similarly from the business perspective, the need is for virtual call center solutions which increases operational efficiencies while lowering costs and enables new customer acquisition. Optimized interaction time and improved quality of service is made possible by fetching relevant data on lead identity, disposition, agent, date, time.

Transform your Cost Center into a “Profit Center” 

 

Ameyo customer enagagement technology provides upselling and cross selling opportunities to agents by enhancing customer experience through intelligent routing capabilities; routing interactions to the agents with the right skills.

Enhance Agent Experience

 

Ameyo enhances user experience by offering uniform call distribution adapting intelligently to changing call influx across all channels coupled with supervisor features- whisper, snoop, barge-in, and coaching - help agents to create high-quality interactions. By reducing agent workload through automated IVR and DTMF Inputs for self-serving agent-less interactions like account information retrieval, flight information, pricing, record updates , password and pin generation etc, Ameyo further enhances agent experience and service delivery.

Setup A world class Customer Engagement Hub with AMEYO Customer Call Center Software

Manage Inbound, Outbound, Blended, or Multichannel contact centers with a powerful IP-based all-in-one customer call center software that innovates business for maximized benefits

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