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Call center management software  -  Overview

Ameyo   |   Your All-in-One Intelligent Communication Solution

Transforming customer experience is not just a front office job.  The key is to integrate front office communication with back office processes to eventually deliver superior CX and impress customers. To assist enterprises to analyze & improve customer journey, Ameyo is an intelligent contact center solution that continually enhances customer experience across all channels.

The Ameyo Platform is highly adaptable, and is managed by a team of 300+ employees with deep expertise in business technology and sales. Ameyo boasts a number of marquee customers across industry verticals, namely eCommerce, BPO, BFSI, and Travel, amongst many others.

Rising customer demands makes it extremely important to improve customer experience in the digital age. Smartinsights recently reported, “89% of companies see Customer Experience as a key factor in driving customer loyalty & customer retention”.

Call Management Software

 

To help enterprises and organizations attain this very goal, Ameyo offers world-class solutions for customer engagement and improving customer experience in call centers. 

Ameyo Fusion CX

  • 360° Customer Experience Solution
  • Omni-Channel Contact Center & CRM fused into a Single Unified CX Platform
  • Delivers Seamless, Connected & Engaged Experiences in Real-Time
  • Built with Customer Intelligence to Unlock Actionable Insights
  • Integrated Artificial Intelligence & Intelligent Enterprise Chatbot

Ameyo Omni

  • Platform-Based Contact Center Solution
  • Multiple Channels / Omnichannel
  • Manages End-to-End Customer Journeys
  • Next-Gen AI & Intelligent Business Chatbot

Ameyo Engage

  • Cloud-Based Virtual Contact Center
  • Secure, Enterprise-Grade Solution
  • Robust, Reliable and Flexible Architecture
  • Easy-to-Deploy, Manage and Operate
  • Multiple Channels / Omnichannel

Ameyo Collect

  • Debt Collection with Intelligent Business Automation
  • Contact Center Software for Banking, Collections & Recovery
  • Significantly Reduce Collection Time, Maximize Recovery Rate, and Cut Costs
  • Highest-Performing Debt Collection Predictive Dialer with Automated Dialing

Inside Sales Box

  • An All-in-One Inside Sales Software to Help Businesses Build, Manage and Accelerate their Sales Processes
  • Built 'Out-of-the-Box' - Specially Designed for Inside Sales Teams of all Sizes
  • Revolutionary Sales Acceleration Software to Boost Efficiency & Productivity

With years of proven industry experience in the very challenging and fast-paced Customer Experience Management domain, Ameyo's customer call center management software caters to a wide range of customers on a global level.  We have over 2000+ installations across more than twelve industry verticals including Banking, BPO, E-commerce, Financial Services, Telecom, Travel & Tourism, Healthcare, and Retail, and power over a billion interactions globally!

Ameyo has been consistently recognized for its outstanding contribution to IP customer service and  customer experience management, earning several prestigious awards and accolades from industry experts worldwide. Ameyo customer contact system is a product of Drishti-soft Solutions (founded in 2003) to bring into existence next generation call center solutions that deliver a “True Customer Experience”. Ameyo was developed with an idea of creating a robust customer service platform capable of addressing the burgeoning demands of the new world of customer engagement.