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Call center management software - Overview

Ameyo: An All-in-one Communication Solution

Transforming customer experience is not just a front office job.  The key is to integrate front office communication with back office processes to eventually deliver superior CX. To assist enterprises improve customer journey, Ameyo is an all-in-one contact center solution that continually enhance customer experience lifecycle across all channels.

The Ameyo platform is highly adaptable and is run by a team of 300+ employees with expertise in technology and sales. Ameyo boasts marquee customers across industry verticals namely E-commerce, BPO, BFSI, Travel, and many more.

Smartinsights indicate that- “89% of companies see Customer Experience as a key factor in driving customer loyalty & customer retention”.

Call Management Software

 

To help enterprises and organizations attain this goal, Ameyo offers world-class solutions for customer engagement-

Ameyo Fusion CX

  • 360o customer experience solution
  • Omni-channel contact centre & CRM fused on single platform
  • Delivers Seamless, Now & Engaged experience
  • Built with customer intelligence
  • AI & Intelligent Chatbot

Ameyo Omni

  • Platform based contact centre solution
  • Omni Channel support
  • Manages end-to-end customer journeys
  • AI & Chatbot

Ameyo Engage

  • Cloud based contact centre
  • Enterprise grade solution
  • Robust, Reliable and Flexible
  • Easy to deploy, manage and use
  • Omni channel support

Ameyo Collect

  • Contact Center Software for Collections and Banking
  • Significantly reducing collection time and costs
  • most high performing debt-collection predictive dialer

Inside Sales Box                                        

  • An all-in-one inside sales software to help businesses build, manage and accelerate their sales processes
  • Built out-of-the-box for inside sales teams 

With years of proven experience in the extensively challenging and fast-paced Customer Experience Management domain, Ameyo customer call center management software enjoys a widespread range of customers on a global level with over 2000+ installations across more than twelve industry verticals including Banking, BPO, E-commerce, Financial Services, Telecom, Travel & Tourism, Healthcare, and Retail.

Ameyo has been consistently recognized for its outstanding contribution to IP customer service   customer experience management, earning several awards and accolades from industry experts worldwide.  

Ameyo customer contact system is a product of Drishti-soft Solutions founded in 2003 to bring into existence next generation call centre solutions that delivers the “True Customer Experience”. Ameyo was developed with an ideology of creating a robust customer service platform capable of addressing the burgeoning demands of the new world of customer engagement.