Conversation Framework
Omni-Channel Conversations for different Business Objectives
Capture the Context
Automatically merge interactions over multiple channels into one conversations. Capture the Interactions with Customers on Voice, Email, Chat, Social and other Channels as Conversations. Assign, Track and Manage Conversations to achieve different business objectives.
Extendable Channels
Stitch the omni-channel journeys with the Conversation Framework. Digital customer journeys will involve channels such as communities, product reviews, blog comments or App Store review. Easily extend all Ameyo Products to include channels relevant to your business with Standardized APIs, SDKs and Widgets.
Independent and Scalable
Choose the channels for conversations relevant to your business objectives. The out-of-the-box channels with Conversation Framework include Voice, Email, Webchat, Mobile, Facebook, Twitter, Messenger, Twitter DM, LINE, Viber, Wechat.
CUSTOMER SUCCESS STORY
Dhiraagu
Find out how Ameyo helped a leading telecom organization address specific technology obstacles impeding the speed,
flexibility and quality of the customer service.
Build a Secure and Flexible Call Center with Ameyo Platform
Ameyo Apps
Easily install and configure applications for different business objectives.
Applications Security
Get enterprise-grade security features and best practices to address vulnerabilities.
Compliance
Implement capabilities to ensure complete compliance to adhere contact center regulations.