Conversation Framework

Omni-Channel Conversations for different Business Objectives

Ameyo Platform > Conversation Framework

Capture the Context

Automatically merge interactions over multiple channels into one conversations. Capture the Interactions with Customers on Voice, Email, Chat, Social and other Channels as Conversations. Assign, Track and Manage Conversations to achieve different business objectives.

conversation-journey

Extendable Channels

Stitch the omni-channel journeys with the Conversation Framework. Digital customer journeys  will involve channels such as communities, product reviews, blog comments or App Store review. Easily extend all Ameyo Products to include channels relevant to your business with Standardized APIs, SDKs and Widgets.

Independent and Scalable

Choose the channels for conversations relevant to your business objectives. The out-of-the-box channels with Conversation Framework include Voice, Email, Webchat, Mobile, Facebook, Twitter, Messenger, Twitter DM, LINE, Viber, Wechat.

channel-report
dhiraagu

CUSTOMER SUCCESS STORY

Dhiraagu

Find out how Ameyo helped a leading telecom organization address specific technology obstacles impeding the speed,
flexibility and quality of the customer service.

Build a Secure and Flexible Call Center with Ameyo Platform

Collaboration

Ameyo Apps

Easily install and configure applications for different business objectives.

Agent-routing

Applications Security

Get enterprise-grade security features and best practices to address vulnerabilities.

business-hours

Compliance

Implement capabilities to ensure complete compliance to adhere contact center regulations.

Looking for a Scalable and Robust Call Center Platform?