Gaurav Dharamshaktu
Blogs by Gaurav Dharamshaktu:
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A Milestone in OSP Guidelines – The Department of Telecommunications relaxes Compliance norms for BPOs & IT services
09 Nov 2020 in Call Center Management & Customer Service -
Why FCR is no more just a First Call Resolution rate?
24 May 2018 in call center technology & customer retention & Uncategorized -
How to Enhance Customer Experience with Single Customer View
19 Jun 2017 in Uncategorized -
Why Omnichannel Customer Experience is the key to an Inbound Call Center Software?
27 Mar 2017 in Uncategorized