Blogs by Gaurav Dharamshaktu:
A Milestone in OSP Guidelines – The Department of Telecommunications relaxes Compliance norms for BPOs & IT services
09 Nov 2020 in Call Center Management & Customer Service
Why FCR is no more just a First Call Resolution rate?
24 May 2018 in call center technology & customer retention & Uncategorized
How to Enhance Customer Experience with Single Customer View
19 Jun 2017 in Uncategorized
Why Omnichannel Customer Experience is the key to an Inbound Call Center Software?
27 Mar 2017 in Uncategorized