Archives

10 Most Common Customer Frustrations that Every Call Center Should Avoid

Calling any call center can be a nightmare for the customer. And telephone being the most popular and preferred mode of customer support, the stakes are high. With alternatives available at every corner, organizations should eliminate the trivial methods of customer support and come up with strategies and technologies that could transform their call center to a customer experience management system. Optimising on customer support can improve customer retention, customer acquisition, and sales. Continue reading “10 Most Common Customer Frustrations that Every Call Center Should Avoid”