Day: December 17, 2014

smiley.jpg

How to deal with Frustrated Customers in a Call Center?

In my previous blog, we discussed on the 10 Most Common Customer Frustrations that every call center should avoid. But by just trying to avoid them won’t help you. You should learn and train yourself to deal with customers who are frustrated, or worse, who are at the edge of switching. Handling customer aggravations promptly …

How to deal with Frustrated Customers in a Call Center? Read More »