Day: February 16, 2015

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Enhance Agents Productivity Through Predictive Dialers

Did you know that on an average, for every 100 calls manually dialed, only 14 reach the right person? Predictive dialers can automate the handling of these failed calls, and this feature alone could lead to a 150%to 400% rise in the productivity of your contact center agents. An intelligent outbound dialer has features such …

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