Day: March 10, 2015

8 IVR Software Optimization Techniques of Fortune 500 Companies

8 IVR Software Optimization Techniques of Fortune 500 Companies

The basic purpose of an IVR sotware is to assist customers in finding answers and resolving routine queries. Once the customer zeroes out, the purpose is defeated. But it gets worse, when the customer abandons the IVR system without receiving any relevant service. With today’s trend of dominating IVR solutions threatening to alienate the very …

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