Day: March 18, 2015

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Predictive Dialer versus Power Dialer, What’s the difference?

A dialer is an application to automate the process of dialing to an external contact number so that contact center agents can select calls strategically. The productivity of the call center largely depends on the number of calls addressed per day. However, due to limiting factors, such as missed calls, call waiting, calls not picked …

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AMEYO features in “The Gartner CRM Vendor Guide, 2015” in the Contact Center Infrastructure and APAC Region CRM Application Software Specialists space

Gurgaon, India,  17 March 2015: Ameyo, a leading contact center technology, and services integration expert with practice leadership in more than twelve  industry verticals, has been featured in “The Gartner CRM Vendor Guide, 2015” in the ‘Contact Center Infrastructure’ and ‘Asia/Pacific Region CRM Application Software Specialists’ space.