Day: April 28, 2015

Is Self-Service an Alternative to Live Call Center Agent support?

Investing in self-service options is crucial for every company today in order to reap the benefits of better customer satisfaction and increased revenue.  It is a platform where customers resolve their own problems, which means they don’t need to contact the customer service team of the company, thereby reducing ticket volumes. It is a cost-effective …

Is Self-Service an Alternative to Live Call Center Agent support? Read More »