Day: June 19, 2015

What are the Root Causes of Bad Customer Service?

Customers are the crux for any Organization. Understanding the significance of good customer service is essential for a healthy business in creating new customers and retaining the old ones. Good customer service involves budding bonds with customers, ultimately leading to long term relationships. It creates advantages for both customers and the business alike. The Customer …

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10 Questions to Ask When Evaluating your Call Center Software

  Selecting the right call center software is serious business, because the quality of service you offer to your customers highly depends on the technology you have. And since the market is packed with customer contact system software providers of various types – on-premise, cloud, hosted and browser-based technologies, it can be a herculean task …

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