Day: July 2, 2015

6 Key Call Center Metrics for E-commerce Business

Call cen­ters are at the core of the cus­tomer expe­ri­ence and are often under con­stant scrutiny for ensuring high level of service. The top e-commerce players worldwide do not show high interest in displaying call center number on their homepage, nor do they rely on assisted sales. These are the types of business that rely …

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