Day: July 21, 2015

What Not To Do During Your First Customer Support Call?

Customer Support Call might seem to be playing the tiniest role, but originally it is the initial stage where the bond between the customer and the company is created. People call them only either when an issue arrives or any information is required regarding the company’s product. People of different nature come in contact of …

What Not To Do During Your First Customer Support Call? Read More »

Can IVR replace Live Agents – Dial Zero to Speak to a Representative

Interactive Voice Response (IVR system) is extremely beneficial for both companies and the customers. Companies can easily increase their sales and reduce costs drastically as the efficiency of live agents is greatly maximized with the use of an IVR. On the other hand, customers save their time as they get the opportunity to solve their …

Can IVR replace Live Agents – Dial Zero to Speak to a Representative Read More »