Day: August 4, 2015

How Call Monitoring and Scoring Helps Contact Center Agents

Call monitoring and scoring in contact center plays a crucial role in providing  valuable insight on customer’s needs for making more informed business decisions. Contact center managers are increasingly using monitoring and scoring in order to enhance the performance of agents for improved levels of customer service, thus increasing the overall efficiency and profitability of …

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Vembu Technologies Selects Ameyo to Power Smarter Customer Experiences

Gurgaon, August 3 , 2015: Ameyo (www.ameyo.com), the market leader in contact center technology and omnichannel customer experience, today announced that Vembu Technologies, leading provider of affordable software and cloud services for data protection, disaster recovery and CRM, has chosen Ameyo Contact Center Technology to add intelligence to its outbound dialing strategy. Vembu Technologies deployed …

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8 Benefits of Call back Technology for your Contact Center

It’s true that customers hate waiting on hold for long. According to a survey, over 60 percent of consumers feel that even one minute of hold time is too much. One of the solutions to handle this problem is to increase the capacity of the agents in the call center. However, if your contact center …

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