Day: August 7, 2015

6 ways Motivation Helps in Reducing Call Center Attrition

Call center attrition rate has always been a concern for contact centers. Due to this, contact centers have always been under cost scrutiny. Agent churn has a major impact on the work aura, yield, and performance metrics. Every time a trained agent leaves, fewer are left to ensure optimum level of service, and in this …

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