Day: August 17, 2015

4 Tips to Transform your Contact Center into a Profit Center

What defines a contact center’s profitability? Contact center success is typically measured in the form of improved operational efficiencies, agent productivity, cost reduction, and customer experience. These measures have become the status quo of benchmarking contact center performance becoming the primary focus for majority of contact centers. But the problem lies in articulating how organizations …

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Ameyo Honored with 2015 CUSTOMER Magazine TMC Labs Innovation Award

Gurgaon, August 17, 2015: Ameyo, a leading contact center technology, and customer experience expert with practice leadership in more than twelve industry verticals, today announced that TMC, a global integrated media company, has named Ameyo as a 2015 CUSTOMER Magazine TMC Labs Innovation Award winner. This is the fifth consecutive year in which Ameyo has received …

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