Day: August 18, 2015

A Comprehensive List of Do’s and Don’ts for Call Center Agents

A call center agent’s job is one of the most challenging, yet rewarding and most imperative. From taking orders to providing customer support, sticky situations arise. But how you handle it all can make a difference between creating loyal customers and losing business. Whether the call center is small or large, it has two agents …

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15 Phrases that your Call Center Agents should Never Use

Customer service agents often make certain statements and say things, either out of ignorance or out of negligence, that leave the customers unvalued and angry. Effective training of the call center agents is essential when it comes to increasing customer satisfaction and loyalty. Ongoing coaching on “what to say” and more importantly “what not to …

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