Day: September 22, 2015

How Call Center Services benefits the Healthcare providers

Call centers have been the backbone of various industry verticals. Contact centers not only enables better management of business, but also helps in providing better customer service. Undoubtedly, call center services offers an extensive range of benefits to organizations. In healthcare, connecting effectively with service providers through multiple channels of communication is the key towards …

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The 7 Golden Rules of Call Center Agent Training

Adding young talent might be an edgy situation for a call center because few recruitment rounds cannot determine a candidate’s efficiencies and abilities. Despite the fact, new agents are repeatedly hired by call centers. To expel the chance of a risk, inexperienced reps are given training, by their respective managers before introducing them to the …

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