Day: October 13, 2015

5 Best Practices for Call Center Agents to Build Strong Customer Rapport

5 Best Practices for Call Center Agents to Build Strong Customer Rapport

“The well-satisfied customer will bring the repeat sale that counts,” said James Cash Penney. In order to have higher customer satisfaction ratio, getting engaged with customers is a must thing to do. Companies that apply customer-centric approaches yield higher sales. Adapting this culture means building exceptional rapport with your customers. It is all about creating a …

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Secrets to Power up your B2B Customer Onboarding Process [Infographic]

There is no debate on the critical importance of customer onboarding. Customer onboarding is as important, or maybe more than the sales process. The Sale is merely a beginning. But what defines an onboarded customer? If you ask companies what customer onboarding is, chances are you will receive different answers. Some define onboarding as a technical or …

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6 Best Practices in Agent’s Quality Monitoring for Call Centers

Customer experience management is of prime importance for all call centers. The customers come to a conclusion whether to continue doing business with that company or switch to a competition based on how their interactions are managed. Therefore, it is imperative for companies to adopt best practices to focus on customer retention and manage effective …

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