Day: November 2, 2015

How Expensive is Bad Customer Service for your Business?[Infographic]

“It takes 12 positive experiences to make up for one unresolved negative experience,” says Ruby Newell-Legner. What exactly do you think is a long-term impact of a bad customer service? The poor experience of a customer is much more expensive than you think. Gen Y are multi-channel users these days, they are using more channels …

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