Day: November 3, 2015

Blog-image-2.png

How to Improve Schedule Adherence in Call Centers

Call center schedule adherence is a kind of metric used, in order to determine whether or not the agents are working the amount of time they are intended to. Schedule adherence is important in call centers for ensuring smooth transitions between shifts, but is one of the biggest challenges faced by call centers today. Recently, …

How to Improve Schedule Adherence in Call Centers Read More »