Day: November 5, 2015

5 Benefits of Cloud-Based ACDs and Hosted Predictive Dialers

Owing to the large numbers involved, a seemingly insignificant amount of inefficiency could result in mammoth losses for a call center. So, how does one calculate the daily efficiency of a call center? On any given day, the amount of time spent by each rep on calls, versus their respective downtimes, will give you the …

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