Day: November 11, 2015

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Cloud technology to power your contact center like never before

Cloud Contact Center ‘clouding’ over traditional contact centers Technology advancements along with business environmental drivers are shaping up the market significantly for cloud based contact center  There has been a recessionary boost where the managers going through highly constrained budgets, tried and tested the complementary/ auxiliary cloud solutions to start with along with their legacy …

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Outbound call center blog

6 Must-Haves in an Outbound Call Center Software

An outbound call center software helps businesses make outbound calls for various purposes like telemarketing, telesales, and collections.  Today, we see a surplus of refined technology being used in the operation of outbound contact centers. Since the market is flooded with so many outbound call center software, the challenge lies in selecting the right technology …

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Struggling in your business? Rethink customers!

Emergence of Customer 3.0 – Digital Omnivore in multimedia environment Face to Face, Print media, Physical Posts, Telephone and Telegraph were the keys ways to communicate with the customers post Industrialization for a substantial period until 1990s when telecommunication redefined the way to interact with customers. Initially, the interactions essentially revolved around marketing & selling …

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