Day: November 30, 2015

5 Innovations That Will Define Contact Center Technology in 2016

Customer Service is recognized by 75% companies as a competitive differentiator, according to the 2015 Global Contact Centre Benchmarking Report. It is no wonder then that the industry has seen major technological innovations in order to improve C-Sat levels and increase sales. One of the biggest changes in terms of software has been the migration …

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