Day: December 17, 2015

8 Phrases to be Avoided by Call Center Agents during a Customer Support Call [Infographic]

There are things we are all taught not to say. Don’t ask a woman’s age or call her fat. Never ask a man how much he makes to earn his bread. Similarly, your customer support agent also needs to be taught what they must say and what they must avoid. Unintentionally, your agents might be telling …

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Must-Have Features of a Call Center CRM

Call centers are gaining lot of traction these days due to the increasing demand for effective customer relationship management. With the rise of competition in the market, organizations these days are becoming more customer-centric. Each and every single aspect of a customer support center is crucially important as it determines the probability of a customer …

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