Day: December 18, 2015

Why is it important for New Age Entrepreneurs to invest in Social Media Monitoring?

Does anyone remember what our world was prior to the onset of Social Media? How we used to share reviews with information seeking foodie friends before Zomato’s 2008 launch? How we used to remember birthdays before Facebook came into existence? How we used to follow our favourite brands and stars before Twitter came to being …

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Key Ingredients of Call Center Agent Training Program

Agents are assets to a call center. Their performance decides the company’s growth. Coaching and training the agents is like adding salt to the call center success recipe. It is imperative for organizations to set up proper inductions and regular call center training sessions. The coaching should have elements which can turn your agents into …

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