Day: December 23, 2015

30 Must Know Call Center Terminologies

You might not want to agree, but in our daily lives, we use abbreviations and terminologies without knowing their proper meaning or usage. Other times, we might be familiar with the terms, but fail to realize that person we are speaking to might be clueless with those words. In a call center, having in-depth knowledge …

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Five Benefits Your Call Center Can Gain From Voice Broadcasting

A technique of mass communication that gained popularity post 1990s after its introduction, voice broadcasting, helps in the relay of broadcast messages via telephone to larger numbers of customers at the same time. Those using voice broadcast possess the ability to contact member, constituents, subscribers, customers or employee immediately. Voice broadcasting is also used by …

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