Day: December 24, 2015

How IVR Helps To Improve Your Customer’s Experience

Many companies strongly believe that IVR is more a customer nuisance than being helpful. The results of numerous surveys conducted on the customer’s vantage point of IVR showed that even though they were irksome, short descriptive messages were welcomed. The existing IVR systems are confusing and never to the point. Most customers hang up because …

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